Casework Administrator

Locations UK-Inverness
Posted Date 3 weeks ago(21/07/2022 15:34)
# of Posts
Closing Date
GBP £21,045.00/Per Annum
Operational Delivery
Hire Type


Would you like to contribute in making a difference to the lives of the people of Scotland?


If the answer is yes, we have the opportunity for you working in the Crofting Commission directorate at the Scottish Government.


The Crofting Commission is a Non-Departmental Public Body of approximately 60 staff. The organisation is responsible for the regulation of crofting and maintains a register of crofts. Crofting is a traditional system of smallholdings unique to certain areas of Scotland, particularly the Highlands and Islands. Crofting brings a range of benefits such as sustaining rural communities, supporting biodiversity and low intensity, small scale food production. Crofting is supported by considerable legislation that gives rights to crofters and protects crofting land for the future, in which the Crofting Commission has a pivotal role.


The role sits within the Regulatory team, processing regulatory and registration applications for the Crofting Commission. These include a wide range of applications in which crofters can apply to make a change to their croft. The casework administrator role will involve checking applications are correct, corresponding with the applicant about their application, updating information on the case processing system and preparing the resulting official orders and directions. You will get to know a range of regulatory processes and will receive training on the legal background, as well as the practical processes involved and how to correspond with applicants.


You will work from your computer and will become familiar with using the case work processing system known as CIS. You will also regularly use Microsoft Outlook, Teams, Edge and Adobe Acrobat. The job is interesting, varied and busy, and you will become familiar with the range of applications and learn about the variety of croft situations. Once you are experienced in the role you will have the opportunity to be involved in improvement groups and you will also have the opportunity to learn basic Gaelic conversation if you wish to.


The job would suit someone who has an eagerness to learn and is confident using IT systems. The posts are advertised as being based at the main Crofting Commission office in Inverness. However, there may be the option to be based at other offices within the crofting counties (Highlands and Islands, Argyll and Moray) and we would strongly encourage interested candidates based within the crofting counties to apply. The roles will combine working from home with some attendance in the office as and when required.


• Engage with internal and external customers by responding to straightforward enquiries received via letter, e-mail and telephone.
• Create cases on CIS following receipt of regulatory applications and notifications.
• Ensure that the Register of Crofts and any other Commission records are accurately updated, using information gathered from regulatory application and notification forms.
• Process regulatory and croft registration applications and attend to other non-complex case work.
• Place regulatory newspaper adverts, on a weekly basis for the newspapers assigned and make checks to ensure adverts are accurately included in the relevant publications.




Team Work

Customer Service

Information Management

Communications and Engagement


Essential Criteria & Qualifications

No specific qualifications are required for this post.


Essential Criteria

1. Confident using and learning IT/online programs such as Microsoft products.
2. Ability to work quickly whilst maintaining a good standard of work.
3. Strong organisation skills and ability to handle competing priorities.
4. Excellent communication skills. Demonstrated ability to communicate well in situations such as working as part of a team or dealing with customers.


Provisional Sift and Interview dates

To be confirmed


Additional Information

For further information on this vacancy please download and review the “Person Specification” which you will find below.


Person Specification Band A


To apply, you must fully complete and submit an online application via this website before the closing date using evidence based examples to demonstrate your knowledge/skills (300 words). Remember, your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion.


To learn more about this opportunity, please contact Stuart Hogg at


The Scottish Government is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via 


As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.


Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.




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