Service Owner

Posted Date 1 month ago(03/03/2023 10:24)
# of Posts
Closing Date
GBP £68,539.00/Per Annum
Digital Data and Technology
Hire Type



Do you thrive on enabling teams, stakeholders and the people of Scotland to make the best use of digital technology?


Would you be proud to play a key part in ensuring essential public services across Scotland are appropriately funded? If so, we would love to hear from you!


About us

Now is an exciting time to join Revenue Scotland - an organisation that has a reputation for delivering excellence and commitment to continually improving the way that we work.


We are a growing and multi-skilled organisation with approaching 100 staff. We have a senior leadership team of four and work collaboratively across a range of disciplines within the organisation.  We operate fully digitally and our digital systems and platforms are outsourced or shared with other organisations.  We collect, process and store  high quality, high value data and are looking to develop and implement a data strategy that will maximise the value of our data, it uses and combine it with the data of other organisations in the support of the development of public policy and service improvement.  The post-holder will bring the data and digital functions of Revenue Scotland together to ensure that we are investing in digital services and solutions that are data-led and user-centred.


We prioritise the health and wellbeing of our staff. We encourage innovation, collaboration and shared decision-making, and we empower and entrust our people with high levels of responsibility and autonomy.


Take a look at our video that celebrates our success for 2022.  If you would like to learn more about Revenue Scotland, please visit our website.


Revenue Scotland are committed to ensuring that all candidates are treated fairly throughout the recruitment process. As part of our application process, you will be prompted to provide details of any adjustments to our recruitment process that you need.  If you would like to discuss any adjustments before applying, please contact in the first instance.



The role

The post holder will be a key part of the Revenue Scotland leadership team and will report to the Head of Corporate functions.  As Service Owner, you will provide strategic leadership, working with others to set and deliver the digital and data priorities that meet the aspirations and needs of the organisation.


In this new role working with a team of 13, you would oversee developments in three core areas of our corporate business and act as a bridge between them:

  • IT service management function - maintains our digital services and regularly liaises with our suppliers on all standard aspects of IT Service Management
  • Data services function - with National Statistics status, publishes statistics on the devolved taxes, and provides data to the Scottish Fiscal Commission for tax forecasting purposes and the Scottish Government to support the development of tax policy. It also provides a range of data services to support performance management and tax operations within Revenue Scotland.
  • Digital programme team is working with suppliers and internal and external users to enhance our digital systems and services, and to changes to our systems as a result of legislative change.



Our current way of working supports a hybrid approach of home and workplace working to achieve the right balance between collaboration, in-person engagement and flexibility.  Our main office base is Victoria Quay, Edinburgh, with an option of working from a Glasgow hub at St Vincent Plaza. You must be able to attend Victoria Quay, Edinburgh in person when required. 


Digital Data and Technology (DDaT) Pay Supplement
This post attracts an annual £5,000 pay supplement after a 3 months DDaT competency qualifying period. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review.



This post is part of the Scottish Government DDaT profession which aims to attract and retain talent across disciplines. DDaT includes a capability framework consisting of a standard set of job roles. As a member of the profession you will join the professional development system, currently BCS RoleModelplus.


DDaT Professional Role(s)

DDaT Job Family:

Product and Delivery

DDaT Job Role:

Service Owner

DDaT Job Role Level:

Service Owner


DDaT Role description

A service owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and channels. You will be expected to operate at scale and provide the connection between multidisciplinary business areas and stakeholders.  At this level, you will:

  • make sure the necessary business processes are followed
  • participate in the governance of the service, including acting as a point of escalation for the delivery teams
  • own the budget and allocate funding to areas of the service based on your decisions about priorities
  • communicate the benefits and performance of your service
  • ultimately be responsible for the successful operation and continuous improvement of the service

Key DDaT Capability Descriptor

Digital, Data and Technology Profession Capability Framework

Service owner


Main Responsibilities

  • Provide strategic advice to the Senior Leadership Team and Revenue Scotland Board as a knowledge expert in Data and Digital solutions.
  • Be the strategic leader in the organisation who oversees the design and delivery of our digital and data services.
  • Develop and manage the enterprise and solution architecture function of Revenue Scotland.
  • Advising teams and partners on solution architecture aligned to the DDaT Enterprise Architecture.
  • Lead assurance of ongoing architecture and design activity
  • Work with others to develop digital and data solutions for new devolved taxes or other additional responsibilities that Revenue Scotland may have.
  • Ensure that the digital solutions we develop in our systems are user-centred and data-led.
  • Liaise with others across the Scottish Government and Scottish administration to ensure that Revenue Scotland meets the data and digital standards for compliance and interoperability of our systems.
  • Ensure that Revenue Scotland employs adequate data governance and information security measures in its operations.
  • Establishment of the DDaT overall engineering approach with partners and improvement of our efficiency.
  • Own and manage technical risk and IT systems design.
  • Adopt, implement and where necessary develop and set data and technology principles and standards ensuring compliance with government, open standards and system interoperability.
  • Staff line management, mentoring and in house DDaT capacity development.


The competencies required for this role which will be tested if you are invited to attend the interview and DDaT assessment are:

  • Leading others
  • Improving Performance
  • Communication and Engagement
  • Analysis and use of Evidence

Essential Criteria & Qualifications

Essential Criteria

  1. Experience of successfully leading and delivering digital transformation programmes or projects to enhance digital systems that meet the needs of users, managing the ‘authorising environment’ appropriately.

  2. Ability to communicate the technical and non-technical with stakeholders at all levels. You can manage stakeholder expectations and moderate discussions about risk and complexity, even within constrained timescales.

  3. An understanding of, and ability to apply enterprise architecture, and work with others to formalise an architecture function, capture stakeholder concerns and develop roadmaps that fill the gaps with digital solutions that are data-led and user-centred.

  4. Ability to help design our data management framework and identify the potential for enhanced management information and wider uses of the data we hold.


Desirable criteria

  1. Demonstrated expertise in information and data processing, visualisation systems, data management tools and related technologies.

  2. Experience of developing or managing an IT Service function and infrastructure.

  3. Able to demonstrate track record in researching new technology and designing innovative solutions.

  4. Inspiring and coherent leadership style: ability to engage and win the cooperation and support of multiple internal and external parties, holding them to account through rigorous performance management to achieve common goals.

  5. Excellent written, verbal and representational skills, particularly in disseminating complex and technical issues to non-technical audiences.

  6. Sophisticated approach to commercial and supplier management within the context of technology change, able to establish and maximise effective working relationships with suppliers to stimulate innovation and guarantee successful delivery whilst delivering value for money from investment.


Ideally a degree in Computing, Data science or related technical discipline.


Ideally certified in at least one of the following: TOGAF (or demonstrable familiarity with a related framework), COBIT.


Please note: If you fail to demonstrate how you meet the minimum essential criteria as stated above, your application will be automatically sifted out.


Guidance and further information


As a member of the Digital, Data and Technology Profession we are proud to offer great benefits including flexible working, generous pension and holiday allowances.
here to learn more


Interested in applying?

We are focused on hiring the very best talent available, welcoming applications from candidates of all backgrounds recognising that a diversity of lived experiences bring a variety of fresh perspectives to everyone’s work.


The post is advertised as a full-time role, but would welcome all applications including candidates seeking alternative or flexible working patterns. We will assess proposed working patterns against the business requirements for this post.  


We aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – and is able to demonstrate their full potential. If you require any adjustments to our recruitment process, please let us know via


To learn more about this opportunity, please contact Neil Ferguson, Head of Corporate Functions by emailing  


How to Apply

Please submit a CV and complete the personal statement fields in our online application form. 


Your CV should be no longer than two pages setting out your career history, with key responsibilities and achievements. Your personal statement should be no longer than 750 words explaining why you consider your personal skills, qualities, qualifications and experience suitable for this role, with particular reference to the essential criteria.

When considering how your experience relates to the role, please tailor your CV and personal statement to reflect the role and the essential skills, criteria and qualifications.

Interview and Assessment

Provisional Dates for Sift: week of 3 April

Provisional Dates for Assessment/Interview: week of 17 April at the earliest

If successful at sift you will be required to participate in a DDaT assessment as well as the interview process.

Time in post

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

In the event that further posts are required, a reserve list of successful candidates will be kept for up to 12 months 


Important Information Regarding Interviews

We would like to advise applicants that a decision has been taken that most interviews will be conducted in a virtual/remote setting. Please contact us via the email address below if you would like to request a face to face interview.


In order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview as well as a personal device of choice with an account registered to Microsoft Teams by which you can undertake the interview/assessment if selected. We are also asking you to ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview. This will then ensure that there are no issues incurred during a virtual interview.


Revenue Scotland is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments during our recruitment process, please let us know via  


As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments. 


Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors. 


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