Modern Apprentice - Facilities Assistant

Transport Scotland is the national transport agency for Scotland and is accountable to Parliament and the public through Scottish Ministers, with a budget of around £3.9 billion per year. Transport is a vital feature of the Scottish Government's focus on increasing sustainable economic growth, and transport investments and policies have major impacts on the economy, people, and the environment.   

Eligibility for Modern Apprentice:
• The recruitment of Modern Apprentices is a fair, open and merit based process (16+) and with permanence from the start of the apprenticeship.
• Previous Modern Apprentices in the Scottish Government are not eligible to apply.
• Throughout the first 12 months the successful candidate will be expected to gain a relevant SVQ qualification.
• Support will be provided by an internal assessor who will work with the candidate on a monthly basis. Time will be given to work on your qualification, this includes presenting 2 presentations.

• Providing a courteous image to all staff & visitors, being the first point of contact within the organisation, projecting a professional and customer focussed image.
• Reception duties, signing in external visitors, supplying temporary passes to TS/SG staff.
• Creating photographic security passes and ensuring that the security database is updated, suspending and deleting passes & providing organisational and administrative support.
• Mailroom duties, delivering mail, arranging couriers, special delivery and recorded delivery, franking, preparing mail for internal van collections, laminating and printing, change printer toners.
• Order Stationary and office supplies items through Scottish Government system.
• Facilities Ad hoc duties as required.

Competencies
Customer Service
Communications and Engagement
Team Work
Information Management

There are no formal qualifications for this post.

Essential Criteria
1. Good customer care skills.
2. Good communication skills a all levels.
3. Good organisational and planning skills.
4. Work efficiently as part of a team.

Minimum Time in Post
You will be expected to remain in post for a minimum of three years unless successful at gaining promotion to a higher Band or Grade. 
 
In the event that further posts are required, a reserve list of successful candidates will be kept for up to 12 months. 

Location
This post is a full time role and based in George House, Glasgow. The role will require you to be office based 5 days per week, Monday to Friday.

Additional Information
To apply please fully complete the application and submit evidence based examples to demonstrate your knowledge/skills (300 words). Remember, your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion.

Important Information regarding Interviews
Interviews  may be conducted in a virtual/remote setting. All applicants must ensure that they have a suitable space to complete the virtual interview via MS Teams and ensure that Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview.

For information on this post please contact Hiring Manager, Kevin McColgan by email at kevin.mccolgan@transport.gov.scot

The Scottish Government is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via scottishgovernmentrecruitment@gov.scot

As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.

Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.