Modern Apprentice Tax Operations Administrator

Revenue Scotland is Scotland's devolved tax authority and contributes to Scotland's public services through the taxes we collect.

We are a diverse, high performing organisation and have a reputation for delivering excellence and a commitment to continually improving the way we work while supporting the health, wellbeing and development of our employees.

Revenue Scotland is a great place to develop new skills and you will be supported in your role with learning and development to enable you to perform at your best.

Take a look at our Video to find out more about working for Revenue Scotland. 

If you would like to learn more about Revenue Scotland, please visit our website. Our  Corporate Plan sets out our strategic objectives for the next three years. 

Our hybrid working principles require you to attend your assigned office at least 2/3 days each month. Our hybrid approach supports a blend of home and workplace working, this should be agreed with the line manager to achieve the right balance between collaboration, in-person engagement and flexibility. Your assigned office will be Victoria Quay, Edinburgh with the opportunity to work from our Glasgow hub office.

Overview of the Role

Revenue Scotland have exciting opportunities for anyone over the age of 16, to develop your skills, gain working experience and a qualification.

We are currently seeking applications for Modern Apprentices within our Tax Operations Team, based in Edinburgh.

During your apprenticeship you will work as part of a team and be given full training on all aspects of the role. You will also work with an assessor to gather information and prepare evidence needed for your qualification.

In addition to on-the-job learning, you will be given ongoing support and development you need to succeed and progress your career with us once you have achieved your apprenticeship.  

The posts would be suited to candidates who can demonstrate excellent customer service while building trust and rapport, providing a positive experience for all who contact us.

If you are enthusiastic, good with people and enjoy helping others, you could be just who we are looking for.

What you will learn and do:

Provide administrative support by preparing and issuing correspondence to our taxpayers and their representatives, relating to repayments, penalties and recovery of unpaid debts.

• Update and maintain internal databases (including the tax collection system) relating to all types of tax transactions.
• Frequent use of Microsoft Office applications, such as Outlook, Excel, Word & TEAMS
• Answer telephone calls daily on our support desk.
• Process mail, assigning to correct teams.
• Learn how to undertake tax return checks and identify any follow up actions.
• Handle sensitive and personal information in line with confidentiality rules.
• Keep your knowledge of the taxes we administer current, independently reviewing training materials and updates to guidance.

Additionally, you will support colleagues and other team members in carrying out daily work activities as and when new project/tasks arise.

Competencies:

• Self-Awareness
• Team Working
• Communication and Engagement
• Customer Service

Band A Skills for Success framework 

Please read each of the essential criteria and think about a time or an example that can help demonstrate your knowledge/skills.

• Good interpersonal skills with an ability to communicate effectively to different stakeholders.
• Demonstratable customer service skills, adapting to different customers’ needs quickly, to reach the best possible outcome for the customer.
• Ability to work well as part of a team to meet individual and team deadlines.
• Good organisational and time management skills, including the ability to balance competing demands and use initiative.

Get a qualification while working with us

Throughout the first 12 months in post, successful candidates will be required to work towards completion of a relevant SVQ  level 5 or 6 qualification in Business Administration. During your induction with the SVQ assessor, we will discuss the SVQ level suitable for you.

Support will be provided by an external assessor who will work with you on a regular basis. Time will be given to work on your qualification alongside your main duties, which will support your ongoing development.

Minimum Time in Post and Development Opportunities

The successful candidate will be expected to remain in post for a minimum of three years unless successful at gaining promotion to a higher Band or Grade.

If further posts are required, a reserve list of successful candidates will be kept for up to 12 months.

Sift – Week Commencing 6 May

Interview/Assessment – TBC

There will be a presentation assessment exercise with candidates. This will be followed by a competency-based interview. Further information regarding the exercise will be provided to candidates who are invited to interview.

Further information for this job

To learn more about this opportunity, please contact Natasha Barnes at Natasha.Barnes@Revenue.Scot

To apply, fully complete the application and submit evidence-based examples to demonstrate your knowledge/skills (300 words each). Remember, your experience and answers here don’t need to be work related. They could be from any part of your life including education, sport, and hobbies or even from your personal or family life. In either case your answers should be clear, concise and reflect what actions you undertook.

You may wish to use the STAR(R) approach to respond to each of the criteria.

Additional Information: 

The post is a full-time role, but staff with different working patterns are invited to apply, and we will assess proposed working patterns against the business requirements for this post.  

Revenue Scotland is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments during our recruitment process, please let us know via rsrecruitment@revenue.scot  

As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments. 

Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.