Would you like to join one of the Scottish Government’s largest Directorates in a key local delivery role?
If you are someone who has excellent communication skills and experience in a customer facing role, can demonstrate strong administrative and organisation skills, while prioritising workloads to meet deadlines then this exciting opportunity to join The Scottish Government could be for you.
Our Rural Payment and Inspection Division teams of professional agricultural, customer service and administrative staff are based in a network of 17 offices located around rural Scotland. These teams manage the implementation of agricultural, environmental and rural policies.
As an Administrative Officer in our Inverurie Area office, you will play a key role to our business by delivering a high quality, frontline customer service and supporting Area Office staff to provide professional advice to Scottish Ministers, the general public and other colleagues throughout the Scottish Government.
Area Offices are the main point of contact with farmers, crofters and other interested parties, being responsible for the delivery of grants, subsidies and other Government policies to the rural community, therefore, having an outward customer focus and communicating effectively with colleagues and customers will be pivotal to the smooth running of the office.
This role is part of our busy front office team and you can expect to spend a lot of time on the phone or at our front counter helping farmers with questions about their applications or claims. When not dealing with customers you will be processing the applications and claims that our customers have submitted to you.
Your workload will be varied and, at times, extremely busy. You will therefore need to plan, organise and prioritise your work in order to meet agreed deadlines, whilst maintaining a high level of quality and accuracy. Working front of office, you will be required to use your own initiative to resolve issues, have a positive attitude, but above all, always treating our customers with dignity, fairness and respect.
This role offers and excellent opportunity to grow and develop your skills with a variety of learning and development opportunities.
Competencies:
Self-Awareness
Team Work
Customer Service
Information Management
Communication and Engagement
No specific qualifications are required for this post
Essential Criteria:
1. Excellent written and verbal communication skills and experience in using Information Technology systems, in particular Microsoft Office Products – Word, Excel, Outlook, Teams etc.
2. Strong administrative, organisational and planning skills with the ability to prioritise work when presented with competing tasks and deadlines.
3. A proven ability to be a team player who works well with others but can carry out individual tasks when required with the minimum of supervision.
4. Experience in successfully dealing with a diverse range of customers.
Location: SGRPID INVERURIE (Thainstone), Inverurie, AB51 5YA
The SGRPID Inverurie office is open Monday to Friday. Hybrid working arrangements will apply after a suitable period of time.
Interview and Assessment: Dates to be confirmed
Minimum time in post:
You will be expected to remain in post for a minimum of three years unless successful at gaining promotion to a higher Band or Grade.
SPONSORSHIP
Changes to legislation concerning Skilled Worker Visa Sponsorship were implemented on 4 April 2024. If you think you may require Visa Sponsorship it is important that prior to applying you read the official Home Office guidance to confirm eligibility.
Any applicants that are not eligible for sponsorship will be withdrawn at either application stage or the point of offer, with any provisional offer of employment withdrawn.
HOW TO APPLY & ADDITIONAL INFORMATION:
How to apply:
To apply for this post, you will need to provide the information requested below via the online application process.
You must fully complete and submit an online application via the website before the closing date using evidence based examples to demonstrate your knowledge/skills (300 words). Remember, your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion.
Additional information:
Internal applicants must discuss their intention to apply with their line manager to help ensure early release.
External applicants will find further information in the “Person Specification” below:
The post is a full-time role, but staff with different working patterns are invited to apply, and we will assess proposed working patterns against the business requirements for this post.
In the event that further posts are required, a reserve list of successful candidates will be kept for up to 12 months.
For information regarding this post please contact:
Scottish Government's ambition is to be a world leading, diverse employer where people can be themselves at work. We want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via scottishgovernmentrecruitment@gov.scot
As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.
Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.
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