Admin Support Officer

Are you looking to kick start your career within Scottish Government?

This is an exciting opportunity for a Modern Apprentice to join Rent Service Scotland, as part of the Rent Adjudication Team.

The Rent Adjudication Team is an operational delivery team, they administer applications from tenants who have received a rent increase notice from their landlord which they believe is an excessive increase. They carry out rental valuations, desk based and property inspections, for rent adjudication applications received under the Rent Adjudication (Temporary Modifications) (Scotland) Regulations 2024.

This role offers a great opportunity to develop your skills with a variety of learning and development opportunities whilst completing your Modern Apprenticeship.

OCTOBER START DATE

• As part of our vision to be a dynamic, diverse, and connected organisation we are upgrading our application system.  This will have an impact on timelines and successful candidates may not be offered a start date until October 2024.

• Receipt, review and input rent adjudication applications for tenants served with a rent increase notice by their landlord under the newly modified Rent Adjudication Regulations 2024
• Input applications for Local Authority Housing Benefit subsidy purposes.
• Provide administrative support including scanning applications and supporting documents, photocopying, answering routine enquiries and other relevant duties as required.
• Undertake other duties consistent with the post as directed by supervisors.
• Support the identifying and collecting of suitable rental market evidence from letting and estate agents and landlords and recording it in various formats.

Competencies

(provide evidence of these at interview/assessment)

• Self-Awareness
• Communications and Engagement
• Information Management

Person_Specification_Band_A Updated Oct23 (V3)

There are no specific qualifications required for this post

Essential Criteria

(provide evidence of these in your application)

1. Excellent organisational skills with the ability to prioritise workloads with competing priorities to meet tight deadlines while maintaining a high level of accuracy.
2. Strong written and oral communication skills and confidence in engaging with a range of people at all levels.
3. Good working knowledge of corporate systems as well as IT packages, such as Outlook, Word and Excel.

ABOUT US

The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

WORKING PATTERN

Our standard hours are 37 hours per week, reducing to 35 hours per week for all staff on 1 October 2024. We offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for, please contact us.

FURTHER INFORMATION

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

How to Apply - Closing Date: 09/07/2024

To apply, you must fully complete and submit an online application via this website before the closing date as well as answering the evidence based examples to demonstrate your knowledge/skills for each essential criteria (300 words per essential criteria). Remember, your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion.

Contact Samantha Young for further information about this role at: Samantha.young@gov.scot

The Scottish Government is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via ScottishGovernmentrecruitment@gov.scot

As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.

Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.